Service is our top priority

This means working as a team to ensure product solutions are correctly designed, installed and maintained by certified, manufacturer-authorized O-Tech representatives.

At O-Tech, our focus is to provide timely and cost-effective customer support, with the capabilities to design and train, project management, premise cable, install and service a wide variety of voice communication, desktop and servers and data networking equipment. Our engineers, designers and technicians are trained on past, present and emerging technologies.

Our commitment to service excellence, ability to be responsive to customers and the capacity to deliver total end-to-end support is firmly incorporated into our service and support infrastructure.

Support Contracts

When you contract with O-Tech, your company will be a member of a premier service program. As a member, your company will have the ability to tap into the resources of our highly trained certified engineers who have more than 30 years of collective experience in keeping your equipment in peak operating performance. If there is a technical problem with your network, we do the research and we provide the solution. Your contract will included 24/7 support, and include the following services:

Our preventative maintenance, includes: Quarterly network "health" checks, antivirus updates, data storage checkups, checking for unauthorized network or data attempts, network documentation and addressing general performance issues. Through O-Tech  Retainer program, technicians are made available with a guaranteed response time to ensure you are up and running as soon as possible. Our standard retainer offers a 2 business hour response, Monday through Friday. For businesses operating 24 X 7 or those with mission critical equipment, we can offer emergency response and after-hour support.

The retainer can be utilized on an on-call basis, or for project integration. In addition to the guaranteed response, discounts off our regularly competitive rates are provided based upon the number of units purchased.

 

Leasing Options

With leasing, you'll save time and money! Get the IT equipment you need now for an affordable monthly payment. You'll conserve capital, free up credit, reduce cash outlay, and get potential tax advantages.

In addition, our terms and end-of-lease options make it easy. Choose the plan that's best for you, and enjoy low payments, customized invoicing, and the attention to customer service you've come to expect from us. Contact us today for competitive equipment leasing quotes.

Rental Options

Whether you need a computer NOW for training or another purpose, we have just the computer to fit your needs.! We offer computer rentals, laptop rentals, printer rentals and more by the day, week, month, or longer.

 

Not only will O-Tech provide the computer for you, we will deliver, set up and configure machines to your needs.

 

Our low prices insure that you receive the most out of your computer rental experience. For more information on our computer rental prices or you just have a question please contact us.

 

 

 

Hardware/Software maintenance

Service and support are the integral elements that contribute to a client's business success. O-Tech offers a full spectrum of service and support to our clients. Services are provided individually or collectively, either on a turn-key, project or contractual Service Level basis over an agreed period of time (Service Contract/Agreement) as well as Time and Materials options, for:

• Consulting

• Planning

• Implementation

• Maintenance and Management

• Support Carry-in services

• On-site services including the maintenance of hardware and software

• 24 Hour access standby services

Installation

Based on an agreed design and statement of work (SOW), O-Tech can source, configure, test and deliver turn-key ICT solutions for cabling, workstations, applications, servers, telephony, networks, switches, routers and firewalls. Large project driven installations

• Dedicated installation teams

• Project management

• Installation planning

• Configuration services

• Ad hoc installations and commissioning

 

It's important to O-Tech that you are comfortable with your system and its operation. We customize your system to meet your needs, and focus on a user-friendly feel. Our system design representatives will coordinate and implement the necessary information in conjunction with the project team to ensure feature capabilities and assignments are correct.

Training at your facility will consist of:

• Discussion on the functions of the system

• Demonstration of various features

• Review of customized user guides and manufacturer guides

• Oration on the uniqueness each of our customers may require Special classes for individuals responsible for system console, voice processing or other unique applications.

During the cutover, our representative will be on premise to assist any employees who may experience a problem. In the case of larger projects, we will also establish a temporary Help Desk and "hotline" arrangement to facilitate supporting the project in an organized manner. Quality training is provided through organized and controlled training sessions either on-site or at our Presentation & Training Centre

 

Project Management

At O-Tech we strive to provide a smooth project implementation by managing the project activities and processes, establishing the guidelines and defining the roles of the project. 

A successful installation requires a coordinated effort between all contractors, the customer and O-Tech. A variety of tasks must be accomplished before the project can begin.

The implementation plan details the needs, who does what, and the schedule. Our project managers review each task with the involved groups to ensure a smooth and efficient installation is achieved.

• Understands overall goals, quality control, image and reputation

• Creates and/or reviews room layouts, equipment drawings or project charts

• Acts as communicator as related to project

• Controls all system documents as related to project

• Reviews scope of work with engineering and sales

• Confers with personnel to provide technical advice, resolve concerns

• Identifies and establishes staffing requirements and allotment of available resources

• Directs activities of personnel to ensure scheduled commitments are met

• Establishes customer acceptance and transition plan